In a proud moment for Pakistan, Islamabad International Airport has won a top global award for excellence in airport services. This recognition places Pakistan’s capital airport among the world’s best in customer satisfaction and operational quality.
The award came from the Airports Council International (ACI) at the 2025 Airport Service Quality (ASQ) Awards. Islamabad Airport earned the title of “Best Airport by Size and Region (2–5 million passengers in Asia-Pacific).” It’s the first time a Pakistani airport has received this global honor.
A Global Win for Pakistan
The ACI ASQ Awards rely on direct feedback from passengers at over 400 airports. Surveys measure service aspects like cleanliness, safety, staff behavior, facilities, and overall comfort. Islamabad Airport scored high in all categories, reflecting real progress in passenger experience.
An official from Pakistan Civil Aviation Authority (CAA) said,
“This achievement proves Pakistan’s aviation sector is improving. Islamabad International Airport has set a new standard for others to follow.”
Airport Services Have Improved Significantly
Since its launch in 2018, Islamabad Airport has seen major upgrades. These include digital check-in kiosks, fast-track immigration, enhanced lounges, and modern security systems. Passengers now benefit from faster processing, free Wi-Fi, smart gates, and better baggage handling.
The airport’s focus has shifted to comfort, speed, and efficiency. Clean restrooms, friendly staff, and more food options have improved overall ratings. These efforts helped Islamabad International Airport win the award in a highly competitive category.
What This Award Means for Pakistan
The award highlights Pakistan’s growing potential in global aviation. It shows that public infrastructure, when managed well, can achieve international recognition. The win could boost investor interest and improve Pakistan’s image among international travelers.
Officials hope the success of Islamabad Airport will inspire similar reforms at Karachi and Lahore airports. Better airport services also support tourism and economic growth, as more people feel confident traveling through the country.
Islamabad International Airport winning the award is more than a headline—it’s proof of progress.
This award brings pride to the nation and raises the bar for aviation in Pakistan. With continued improvements, the country can build a reliable, world-class air travel experience.
Pakistan has taken a big step forward in the global aviation space, and Islamabad Airport now stands as a symbol of that journey.
